Refund policy and warranty
If you have pre-paid for a block of lessons, you can cancel all or some of them as per the above cancellation policy. If you haven’t taken any lesson(s) at the time of cancellation you’ll be entitled to a full refund of the amount paid, subject to these points:
1. If you’ve taken lesson(s) at the time of cancellation you won’t be eligible for a refund on any lessons taken.
2. Refunds will be made by bank transfer to a bank account in your name within 10 days of cancellation. If for any reason we’re not able to do this, we’ll refund you by any other method we think is appropriate.
3. Refund of partial block bookings will be made pro rata on any lessons not taken.
4. In the event of e.g. a ‘buy one get one free’, or ‘buy five get one free offer, no refund will be made once the first lesson has been taken.